Vice President of Global Customer Services and Support
Rob Sawyer is Vice President of Global Customer Services and Support at Arbor Networks, responsible for all technical service operations including deployment, technical support, professional services and educational services. Rob has more than 15 years of operational experience in the verification, technical support and deployment of carrier-grade telecom equipment for service providers, MSOs, and enterprises.
Most recently, Rob was the Director of Worldwide Technical Services at Ellacoya Networks, acquired by Arbor Networks in February 2008. At Ellacoya, Rob was responsible for all technical field operations including pre-sales systems engineering, post-sales technical support, professional services and educational services.
Prior to joining Ellacoya Networks, Rob was Director of SQA at Quantum Bridge Communications – a venture-backed optical transport startup acquired by Motorola - where he oversaw all hardware and software verification, validation and customer beta trials of a carrier-class multi-service FTTx system, deployed today at many large service providers around the world.
Prior to that, Rob held engineering management and contributor positions at Nortel Networks, Bay Networks (prior to its acquisition by Nortel) and Wellfleet Communications (prior to its merger to become Bay Networks) where he directed SQA, sustaining and beta test functions. Before Wellfleet Communications, Rob was a network systems engineer at Digital Equipment Corporation.
Rob holds a Masters of Business Administration Degree from Babson College in Wellesley, Massachusetts - and a Bachelor of Science in Mathematics and Computer Science from the University of New Hampshire.